TM Store

Twitter Faceboook

Basket

No items in basket

Terms of Sale

Information About Us

The website is provided by Ticketmaster UK Limited, you can find out more about us here.

All transactions are carried out with our partner, Completely Independent Distribution Limited (“CID”). CID’s company registration number is 08083910 and its business address is 1 Brook Street, Whetstone, Leicester LE8 6LA, United Kingdom. CID’s VAT registration number is GB144042057.

These Terms of Sale (“Terms”) (together with our Privacy Policy and Terms of Use tell you about how we and CID sell any of the products (“Products”) listed on our website to you.

These Terms will apply to any contract between you and CID for the sale of Products to you. Please read these Terms carefully and make sure you understand them before ordering any Products from our Site. Before placing an order you will be asked to agree to these Terms. We and CID amend these Terms from time to time, so please make sure you check the Terms every time you place an order.

Orders

By placing an order you are offering to purchase a Product on these Terms. All orders are subject to availability and confirmation of the order price.

Whilst we and CID try and ensure that all details, descriptions and prices which appear on the Site are accurate, errors may occur. If we or CID discover an error in the price of any Products which you have ordered CID will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If CID is unable to contact you, it will treat your order as cancelled. If you cancel and have already paid for the Products, you will receive a full refund.

Prices displayed are inclusive of VAT. Delivery Fees will be charged in addition at the rates set out below in “Delivery Fees”. Such additional fees are clearly displayed before you submit your order.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure for which CID will not be responsible.

In order to contract with CID, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to CID.

You will get a chance to check the order before submitting it. When placing an order you undertake that all the details provided are true and accurate and that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the costs of the Products and Delivery Fees.

After you place an order you will receive an email notification from CID acknowledging receipt of your order. This does not mean that your order has been accepted. CID will confirm acceptance of your order by sending you an email, at which point the contract between CID and you will be formed.

All Products shown on the Site are subject to availability. If CID cannot supply you with a Product, for example, because it is not in stock, CID will inform you by email and will not process your order. If you have already paid for the Products, CID will refund you the full amount as soon as possible.

Delivery Fees

We deliver to the countries listed below. For deliveries outside of England, Scotland, Wales or Northern Ireland, the cost of delivery will depend upon the weight of the item and will be displayed to you before you submit your order.

If you order Products for delivery to outside of the UK, your order may be subject to import duties and taxes where they are applied when the delivery reaches that destination. You will be responsible for the payment of all such import duties and taxes.

England, Scotland, Wales and Northern Ireland (EU1) is charged at a flat fee of £2.75 for First Class Delivery.

Orders being shipped to Germany are charged at a flat rate of £4.00 for standard delivery.

Belgium, France, Ireland, Luxembourg and the Netherlands (EU2):

Weight (g)

Cost (£)

Up to 249

4.00

250 - 499

5.50

500 - 749

7.00

750 - 999

8.50

1000 - 1249

10.00

1250 - 1499

11.50

1500 - 1749

13.00

1750 - 1999

14.50

2000 - 2999

33.00

Per KG after

4.00

Austria, Denmark, Finland, Italy, Portugal, San Marino, Spain and Sweden (EU3):

Weight (g)

Cost (£)

Up to 249

4.00

250 - 499

5.50

500 - 749

7.00

750 - 999

8.50

1000 - 1249

10.00

1250 - 1499

11.50

1500 - 1749

13.00

1750 - 1999

14.50

2000 - 2999

38.00

Per KG after

4.00

Andorra, Azores, Bulgaria, Cyprus, Czech Republic, Estonia, Greece, Hungary, Latvia, Lithuania, Malta, Monaco, Poland, Romania, Slovak Republic and Slovenia (EU4):

Weight (g)

Cost (£)

Up to 249

4.00

250 - 499

5.50

500 - 749

7.00

750 - 999

8.50

1000 - 1249

10.00

1250 - 1499

11.50

1500 - 1749

13.00

1750 - 1999

14.50

2000 - 2999

40.00

Per KG after

4.00

Albania, Belarus, Bosnia-Herzegovina, Croatia, Faroe Islands, Gibraltar, Greenland, Iceland, Liechtenstein, Macedonia, Moldova, Norway, Switzerland, Turkey and the Ukraine (EU5):

Weight (g)

Cost (£)

Up to 249

6.00

250 - 499

9.90

500 - 749

12.00

750 - 999

15.00

1000 - 1249

18.00

1250 - 1499

21.00

1500 - 1749

24.00

1750 - 1999

27.00

2000 - 2999

47.00

Per KG after

5.00

Canada, Mexico and the United States of America (RW1):

Weight (g)

Cost (£)

Up to 249

4.00

250 - 499

5.50

500 - 749

7.00

750 - 999

8.50

1000 - 1249

10.00

1250 - 1499

11.50

1500 - 1749

13.00

1750 - 1999

14.50

2000 - 2999

33.00

Per KG after

4.00

Australia, Hong Kong, India, Japan, South Korea, Taiwan, Thailand and the United Arab Emirates (RW2):

Weight (g)

Cost (£)

Up to 249

8.00

250 - 499

11.00

500 - 749

14.00

750 - 999

17.00

1000 - 1249

20.00

1250 - 1499

23.00

1500 - 1749

26.00

1750 - 1999

29.00

2000 - 2999

52.00

Per KG after

5.00

Argentina, Bahamas, Bahrain, Brazil, British Virgin Islands, Chile, Costa Rica, Falkland Islands, Georgia, Israel, Jordan, Kazakhstan, Maldives, Montserrat, New Zealand, Panama, Peru, South Africa, Tajikstan and Uzbekistan (RW3):

Weight (g)

Cost (£)

Up to 249

8.00

250 - 499

11.00

500 - 749

14.00

750 - 999

17.00

1000 - 1249

20.00

1250 - 1499

23.00

1500 - 1749

26.00

1750 - 1999

29.00

2000 - 2999

65.00

Per KG after

6.00

Returns

In an ideal world every order we ship out would be perfect in every way, however we know from time to time either CID send out an incorrect item or you're simply not happy with an item when it arrives. Because of this CID has a returns policy that lets you know, in addition to your statutory rights, how to go about returning goods to CID that you aren't happy with.

CID’s 14 day guarantee

You can return any item bought at the site to CID within fourteen days of receipt and get a refund or have the item exchanged. You can return it because you simply don't like it, because it didn't fit, because of a manufacturing fault or because we sent an item in error. Simply return it to CID at:

Returns Dept
Loudclothing.com
The Works, Park Road
Blaby, Leicester
LE8 4EF

and CID will sort out the exchange or refund. Please remember to enclose your contact details and why you are returning the item to CID.

You will receive a full refund of the price you paid for the Products and any applicable delivery charges you paid. CID will process the refund due to you as soon as possible, and in any case, within thirty days of the day on which you gave us notice of cancellation.

Beyond CID’s 14 day guarantee period

Sadly once the 14 day guarantee period has passed CID can only accept items back that clearly have manufacturing faults. CID aren't able to take back items that don't fit, where shipped wrongly or you simply didn't like once CID’s guarantee period has ended. If your item has a manufacturing fault return it to the address above detailing the problem and CID will do our best to resolve it for you.

Exceptions to returns policy

There are one or two exceptions to our returns policy. Sadly CID aren't able to accept returned items that have clearly been worn and washed (unless there is a manufacturing fault with them) or are soiled or dirty. CID can't accept items back that (in CID’s opinion) have been deliberately damaged or have been subject to excessive wear and tear. All returned items must be in un-worn condition and should be returned with the original packaging.

Lost the returns form printed on your delivery note?

If you've misplaced the returns form printed on the back of your delivery note you can download one here.

CID’s Liability

If you are a consumer, if CID fails to comply with these Terms, it will be responsible for loss or damage that you suffer that is a foreseeable result of CID’s breach of these Terms or CID’s negligence.

Other

CID may transfer its rights or obligations under a contract to another organisation, but this will not affect your rights or CID’s obligations under these Terms. You may only transfer your rights under these Terms to another person if CID agrees in writing.

This contract is between you and CID. No other person shall have any rights to enforce any of its terms.

Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If CID fail to insist that you perform any of your obligations under these Terms, or if CID does not enforce its rights against you, or delay in delay so, this will not mean that CID has waived those rights against you and will not mean that you do not have to comply with those obligations.

Governing Law and Jurisdiction

These Terms are governed by English Law. This means that a contract for the purchase of Products through the Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and CID both agree that the courts of England and Wales will have non-exclusive jurisdiction.

Contact CID

If you have any question regarding your order or need any help, please contact customer services.

If you want to call CID you can do so by calling 0116 284 4770. If you are outside the UK call +44 116 284 4770. CID is available to take your call between 9am and 5pm Monday to Fridays (UK Time).

You can write to CID at:

Loudclothing.com,
1 Brook Street,
Whetstone,
Leicester LE8 6LA,
United Kingdom